Review: SquareTrade

The Good, The Bad & The Ugly

Inside SquareTrade's San Francisco Offices - Office Snapshots
The Breakaway
Zy Marquiez
May 3, 2017

Background:

I purchased a new laptop through Costco, and thought it prudent to purchase an insurance plan that would protect the laptop from drops, spills, and so on.  A protection plan from Square Trade was chosen which lasts three years, based on the fact that it not only met my requirements but also guarantees that the whole process will be handled in 5 business days after they receive the laptop, and an additional two days for shipping thereafter.

After about a month or so of use, water was spilled on the laptop, and it began malfunctioning.  That’s where things get interesting.

The Good:

The entire process took nigh four weeks, and in the end Square Trade paid the claim.  That said, the whole process was much lengthier than expected considering that they guaranteed 5-day service.

Additionally, after SquareTrade received the laptop they updated me consistently for the first week and a half.  However, thereafter, the first week after SquareTrade received the laptop their consistency decreased considerably and was nigh non-existent.  From here attempting to get information was like pulling teeth.  There were a few lengthy waiting periods I went through on the phone [via their call back process] merely to either seek an update of the process, or ask specific questions.

The Bad:

Simply put, the laptop wasn’t repaired within the allotted timeframe.  In fact, instead of taking 5 business days, the whole process took nigh 4 weeks to finish.  This creates many issues when one wants to rely on the guaranteed speed of a company that claims to handle claims in a timely manner.  If SquareTrade didn’t have that guarantee, which is a very solid selling point for those that need their fixed rather quickly, it wouldn’t be an issue.  But Square Trade does, as can be seen below.

The Ugly:

On the Costco website, SquareTrade states:

GT
As one can see, the 5-Day service guarantee is the 4th point below the “Award-Winning Customer Service” heading.  Clear as day, it states “We’ll repair or replace your computer within 5 business days (after we’ve received it), or your plan is free.”

That particular statement is highly misleading because it doesn’t tell the whole story.  The fact is that they themselves will NOT refund the payment for the plan automatically if they fail to fix the computer within that timeframe.

On one hand, the screen shot above shows the guarantee.  On the other, the one below will show the glaring contradiction in their very words, which can be seen in the downloadable PDF, which covers the Terms and Conditions:

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“If we fail to repair, payout or replace the Product within five (5) business days of receiving it, We will continue to service Your Product and the cost of Your Protection Plan may be refunded to You at Our discretion.”[Emphasis Added]

That’s a glaring contradiction if there ever were one.   If that’s not false advertisement to boot, I don’t I know what is.
Essentially, what we have is Square Trade:

[1] Not repairing the laptop in a timely manner, taking nigh four times to settle a claim.  Again, if they didn’t guarantee speedy service, it wouldn’t be an issue, but they do.  I don’t mind waiting, but a quick repair process was crucial and one of the key reasons why the plan was purchased.
[2] Not following through on their word when it clearly says in the main product page on Costco that they will refund the money if their guarantee fails.
[3] Engaging in deceptive business practices as they themselves contradict their guarantee, which you only find when you dig deeper within their own terms of agreement.

And, finally, the icing on the cake:

[4] when I inquired why they weren’t refunding the plan payment I was told by the customer service representative that the reason that Square Trade will not refund the plan was because they were not notified about their failure to process the claim in a timely manner.

Plainly, the customer shouldn’t have to tell SquareTrade that they failed at their own job in order for receive proper service.

Really hope that SquareTrade begins to raise their standards of business practice because as a company bandying about “guarantees” they leave a lot to be desired.

 

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Book Review: – Secret Missions, The Hidden Legacy Of Old California

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BreakawayConsciousness
Zy Marquiez
December 22, 2015

Secret Missions, The Hidden Legacy of Old California is a non-stop examination of an operation that culminates in California.

However, the book has to do with a larger geographical adventure than merely one state. In that way the title does the book a disservice.

From the title alone, one would never in a million years guess how engaging, how informative and how mind-bendingly fascinating this sojourn into hidden history is.

This fine-toothed-comb examination of data has a breadth of various regions in different continents, all connected via what some would call the World Grid, and a scope of rather profound of elements [literally] that only serve to buttress Bosley’s theory.

The examination of the Telluric currents is but one piece in a larger stratosphere, and Walter Bosley does a trenchant job of examining all the components that lead the reader through an adventure for a stunning – and yet well known – artifact that’s traveled through various secretive hands throughout time. Hands that have long sought any advanced knowledge/technology that civilizations from high antiquity might have ‘left behind’ so to speak.

Bosley weaves his thesis masterfully, as he begins by deconstructing the official narrative of Christopher Columbus and the New World, and how that itself couples with a multitude of other ideas/cultures the like of which most wouldn’t ever even consider to sift through.

In Bosley’s quest, some connections are more direct than others, but they all serve to form a bastion under his thesis. Bosley does a rather acute job of showing how many abstruse locales/events/people connect with one another and how those ultimately lead not only to a powerful and yet ‘mystical’ treasure in away, but how this artifact was protected via the actions of a select few throughout time.

Would say much more than that, but that would be doing a great disservice to Bosley’s work. If you’re interested in alternative history, how parts of our history have been obfuscated from us, how some of those events dovetail with hidden treasures, and how a covert select few – a hidden order – have moved and maintained a certain treasure, then this is the book for you.

[Review] Recommended Book – The Third Way By Dr. Farrell

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BreawayConsciousness
Zy Marquiez
December 15, 2015

[Editor’s Note]
This review was posted on Amazon a few months back by me upon reading the book.  Thought it would be prudent to share given how vital Dr. Farrell’s work is to understanding our current paradigm and much of what goes on behind the scenes.

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As a preamble, have had the pleasure myself of reading 20 of Dr. Farrell’s books in the past, and they have all been as thought-provoking as they have been deep in scope. Not only do his books dovetail with each other rather smoothly, but they each bring a different [yet much needed!] flavor to alternative research, and his work is starting to get recognized by independent researchers and individuals that are searching for answers to questions in our paradigm/s that the mainstream culture [and even alternative media as well] is not covering, and sometimes downright suppressing.

Mr. Farrell’s new magnum opus, ‘The Third Way – The Nazi International, European Union And Corporate Fascism’, picks up where his previous work, ‘The Nazi International’ left off. In usual Farrell fashion, he interweaves a variety of different facts, documentation and theories to solidify the fact that Nazism 2.0 [modern day Nazis] are not an outgrowth of the preview generation, but a continuance of the Post-WW2 Nazi ideology that plagued humanity decades ago.

As a particular document that Mr. Farrell cites says, “For us” – The Nazi International “The war never stopped.” When taken in conjunction with the fact that no representatives from the Nazi party ever formally surrendered, you can catch a glimpse at the innerworkings of the mentality being showcased that would drive Nazism 2.0 to the 21st Century.

This particular books is extremely vital in understanding the current breath and latitude of some of the wider/dire issues that are affecting society today – mainly fascism/corporatism/Nazism – and how those have spawned the seeds of what is now the European Union, with Germany at the tip of the spear so to speak.

Trenchantly, Mr. Farrell covers how the Nazis were able to extend their sphere of influence throughout different countries/agencies/etc and how that not only lead to technological/currency cartels, with I.G. Farben’s ghost at the forefront and the BIS coupled along, but also to the creation of the cosmology cartel known as CERN.

Would love to expound more on the aforementioned subjects, but that would be doing a disservice to Dr. Farrell’s work.

If you have read any of his previous work, you will greatly enjoy this piece immensely. And if you haven’t, it’s not a bad place to start as this particular book, more so than any other, is vital to comprehending certain aspects of issues that are everpresent in our society today, and will continue to plague us until something is done about it.

Really hope that helps anyone on the fence that is pondering getting this book.

[Review] Recommended Book – The Secret Behind Secret Societies by Jon Rappoport

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“Imagination is more important than knowledge. For knowledge is limited to all we know and understand, while imagination embraces the entire world, and all there ever will be to know and understand.”
– Albert Einstein

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By: Zy Marquiez
December 10, 2015

Just finished reading The Secret Behind Secret Societies by Jon Rappoport today and it was a quick read given how well the information flowed throughout the entirety of the book.

The book is essentially a tour de force into the inner workings of secret societies, which in this respect, is a merger between what most people think of, coupled with a point of view that nobody has brought into the fold within this arena, or most others for that matter.

Mr. Rappoport gives a crash course into the main weapon humanity has to free itself from the nefarious shackles of the comptrollers – imagination.

Had it been known to me that this book tackled the subject of imagination, it would have wound up being purchased by myself a few years back. What is meant by that is that the title of the book is very misleading – not in a duplicitous way, mind you. It’s just a book that is far more reaching that most would ever realize.

His constant alluding to the importance of this subject in his daily website at nomorefakenews.com is what peaked my curiosity on the subject. After having been an avid reader of Rappoport’s work for over 3 years, he has made it crystal clear why imagination is so vital.

In this book, he delves deeper as to why imagination is of utmost importance, and how the secret societies – the ones you know about, and many which you hadn’t even considered – not only gain power, but how they stunt growth and suppress the imagination/consciousness/mind of the individual in ways most cannot even fathom.

Haven’t seen one researcher tackle this angle yet [and hopefully will find one/more that do], and it really is the most significant one because as Rappoport implies quite often, people searching for ways to free themselves from the matrix of manipulation without seeing the full breadth and scope of the theater, end up switching one system of ideas/beliefs for another one, thinking that will free them without realizing that all systems are a trap.

Throughout the length of the book, Rappaport takes you through his personal journey into how he ultimately found out about the inner workings of imagination, and its one hell of a ride to be completely honest.

This is a subject that is so vital, that it should be taught at schools from the instant that children can begin to grasp it. The sooner the better. The ability to be able to use one’s own mind/imagination/consciousness and be able to not only eviscerate the layers of deceit, but also to actually shed one’s shackles whilst also rerouting the tidal wave of manipulation right back to the ruling powers is just the starting point.

Life is ultimately about creation, and the fulcrum of creation is imagination. Interweaving imagination within your reality via your intent/consciousness will make all the difference in your life/journey.

This particular book is as inspirational as it is deep in scope. Its depth comes from the finer subtleties covered in detail, such as visualization, art work, dreams, et al. to conquer the vicious vortex of mind control that zaps all imagination out the outset of very nascent stages.

This book is so beyond mundane conventional thoughts, that it might truly be the first modern breakaway book. Breakaway in the sense that this particular book will allow you detach from the entire mindcontrol grid if you decide to apply the concepts it presents to the fullest extent.  That said, this concept might take some people much more than one read and a few days of thought to understand the full latitude of it.

As we have learned, imagination is limitless. Rappaport gave his readers one cosmic chunk out of the endless possibilities that consciousness can partake it. The discovery of the entire latitude of imagination is up to the reader/researcher/individual.

Focused intent is the gas pedal, while imagination is the wheel of consciousness. Without one, the other is useless, like a ship with a busted rudder drifting aimlessly in an endless ocean.

What you take/create from it is up to you. The choice is y/ours, as always.

Digressing:

“Imagination should be used, not to escape reality, but to create it.”
– Collin Wilson

“The man who has no imagination has no wings.”
– Muhammad Ali

“Logic will get you from from A to Z, imagination will get you everywhere.”
– Albert Einstein

“Imagination decides everything.”
– Blaise Pascal